Cost of shippingWe do not jam your print into a small shipping tube to keep shipping costs low. Instead, we use boxes that are the right size to carry your decals so they will arrive in good shape. These boxes cost more to ship but we believe that it is important to preserve the integrity of our products for you. We contribute to the cost of shipping to keep shipping fees as reasonable as possible for our customers.
Fulfillment
Your order will be processed within 5 days of receipt. We have no control over shipping deliveries but most orders in Canada and the continental USA usually require 7 – 10 days for delivery. Purchaser’s signature will be required upon delivery of order.
Where We Ship
Canada, United States(USA)
International orders please check with us by email.
Shipping Rates
Before you checkout, you have the ability to see what your shipping charges to Canada or the USA will be. Shipping and handling charges will be calculated before completion of checkout.
Orders going to countries outside of Canada, any applicable duties and\or taxes will be your responsibility upon receipt of your order. Provincial sales taxes except provinces using HST, will be the responsibility of the purchaser to declare and pay.
Return Policy and Instructions
All our products are individually checked and photographed for quality before being shipped however mistakes can happen. If you have received a defective product please email us immediately upon receipt of the product with details. We will make it right!
Since all our products are printed upon receipt of order, we cannot pay shipping to return non-defective items if you change your mind. If you wish to return a non-defective product, it must be unused and not have been removed from the backing paper it arrived with.
Custom orders are non-refundable. Please read the following terms and instructions before shipping a non-defective item for return:
To request a return of a non-defective product, please use the following procedure:
Return requests must be made within 7 days of receipt of order. Items considered for return must be in original unused condition and returned in their original packaging. Returns made without prior approval from us and without an assigned return tracking number cannot be processed for refund.
- In order to return an item, please go to the order details page of your account and click on Request a Return Authorization Number. Follow the instructions.
- If your return is approved, we will email you a return tracking number. To make returning easier for you, we will include a pre-filled mailing label for you to print and attach to the outside of your parcel.
Please note that you are responsible for all return shipping\tax\duty costs.
- Upon receipt of the returned item, confirmation of return tracking number and verification that the item is in its original and unused condition, a refund will be promptly issued to your credit card less the original shipping and handling fees.Handling fees are the credit card processing fees which we cannot refund on non-defective product.
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